1. What products does Procella Depurator LLC offer?
Procella Depurator LLC specializes in air purifiers designed for everyday indoor environments. Please review each product page for specific features, specifications, included accessories, and usage information.
2. Where do you ship?
We currently ship within the United States only. We do not currently offer international shipping.
3. How long does shipping take?
Orders are generally processed on the same business day after payment has been successfully confirmed.
Estimated delivery time is approximately 2–5 business days after processing.
Actual delivery times may vary depending on the destination, carrier conditions, weather, holidays, and other circumstances.
4. Which shipping carriers do you use?
Depending on the order and delivery location, we may use USPS, UPS, FedEx, or other reputable domestic carriers.
The specific carrier may vary based on package size, destination, and available shipping services.
5. Will I receive tracking information?
Yes. When tracking information is available, we will provide a tracking number after your order has been shipped.
You can use the tracking number to monitor your package through the applicable carrier.
6. Can I return my air purifier?
Yes. Our standard return period is 30 days from the date of delivery, subject to the conditions of our Return & Refund Policy.
Please contact us before returning a product so we can provide the appropriate return instructions.
7. How long does a refund take?
Once an eligible return has been received and approved, we generally process the refund within 3 business days.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
8. What should I do if my product arrives damaged?
Please contact us as soon as possible if your air purifier arrives damaged.
We recommend providing your order number and photographs of the package and damaged product so that we can evaluate the issue and provide appropriate assistance.
9. Are your products medical devices?
Our air purifiers are intended for general indoor air purification and are not a substitute for medical treatment, professional medical advice, diagnosis, or emergency services.
Customers should review the product specifications and instructions before use.
10. How can I contact Procella Depurator LLC?
You can contact us using the following information:
Procella Depurator LLC
Address: 6269 Berryhill Ln, Valley Springs, CA 95252
Email: alyssa@procelladepuratorllc.com
Phone: 3512252376