Procella Depurator LLC provides shipping services for customers located within the United States. We currently ship within the United States only.
Shipping Area
We currently offer shipping to valid addresses within the United States.
We do not currently offer international shipping.
Order Processing Time
All orders are processed after payment has been successfully received and verified.
Order Processing Time: Same Business Day
Orders placed during business days will generally be processed on the same business day. Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when available.
Shipping Time
Estimated Shipping Time: 2–5 Business Days
After an order has been processed, delivery within the United States is generally expected to take approximately 2–5 business days.
Actual delivery times may vary depending on the destination, carrier operating conditions, weather, holidays, package volume, and other circumstances beyond our reasonable control.
The estimated shipping time does not include weekends or federal holidays.
Shipping Carriers
Orders may be shipped through established United States carriers, including:
USPS
UPS
FedEx
Other reputable domestic delivery carriers when appropriate
The carrier used for an individual order may vary depending on the customer's delivery address, package size, service availability, and other logistical considerations.
Tracking Information
Once your order has been shipped, we may provide a tracking number by email or through your order information.
Customers can use the tracking information provided by the applicable carrier to monitor delivery progress.
Please allow some time for the tracking information to become active after the package has been accepted by the carrier.
Shipping Delays
While we make reasonable efforts to meet the estimated delivery timeframe, delivery delays may occasionally occur because of:
Severe weather
Carrier disruptions
Holidays
High shipping volumes
Incorrect or incomplete addresses
Natural disasters
Transportation disruptions
Other circumstances outside our reasonable control
If a shipment is delayed, customers should first review the tracking information provided by the carrier. If the package remains significantly delayed or the tracking information indicates a delivery problem, please contact us for assistance.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If an order has not yet shipped and you discover that your address is incorrect, contact us as soon as possible at:
Email: alyssa@procelladepuratorllc.com
Phone: 3512252376
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered the shipping process.
Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the applicable carrier.
If the package cannot be located, contact us at alyssa@procelladepuratorllc.com and provide your order information so we can assist with the issue.
Damaged Packages
Customers should inspect their package and product promptly after delivery.
If an air purifier arrives visibly damaged, please contact us as soon as possible and provide:
Order number
Description of the damage
Photographs of the package
Photographs of the damaged product
This information may be used to evaluate the shipping damage and determine the appropriate resolution.
Shipping Costs
Any applicable shipping charges will be displayed during checkout before the order is completed.
Shipping charges may vary depending on the order, destination, package characteristics, and available shipping service.
Contact Information
For shipping questions or assistance with an order, please contact:
Procella Depurator LLC
Address: 6269 Berryhill Ln, Valley Springs, CA 95252
Email: alyssa@procelladepuratorllc.com
Phone: 3512252376