At Procella Depurator LLC, we want customers to have a straightforward purchasing experience.
30-Day Return Period
Customers may request a return within 30 days from the date the product was delivered.
To initiate a return, please contact us at:
Email: alyssa@procelladepuratorllc.com
Phone: 3512252376
Please include your order number and a brief description of the reason for the return.
Return Conditions
To be eligible for a return, the product should generally:
Be returned within the applicable 30-day period.
Be in reasonable original condition.
Include original accessories, manuals, and packaging when reasonably possible.
Not have been intentionally damaged, modified, or improperly used.
Products that have been damaged through misuse, improper installation, unauthorized modification, or failure to follow product instructions may not qualify for a refund.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us promptly.
We may request photographs, order information, or other reasonable information necessary to evaluate the issue.
Depending on the circumstances, we may provide a replacement, repair, refund, or another appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will determine whether the refund is eligible.
Approved refunds will be issued to the original payment method.
We generally process approved refunds within 3 business days. Your bank or payment provider may require additional time before the refunded funds become available in your account.
Return Shipping
Unless otherwise required by applicable law or agreed by Procella Depurator LLC, return shipping costs may be the responsibility of the customer for returns based on personal preference or a change of mind.
If the product is confirmed to have arrived damaged or defective, please contact us before returning the product so that we can provide appropriate instructions.
Non-Returnable Situations
A return may be denied when:
The return request is made outside the applicable return period.
The product has been significantly damaged by misuse.
The product has been modified without authorization.
The product cannot reasonably be identified as an item purchased from us.
The customer fails to follow reasonable return instructions.
Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.